Procedures

The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005. The goal of the act is to make Ontario accessible for people with disabilities by 2025. Ontario’s first standard under the act –customer service- is now law. All organizations must comply with the AODA customer service standard starting January 1, 2014.

The English School of Canada is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

  • Fees will not be charged for support persons
We will notify customers of this through a notice posted on our premises and on our website at www.esc-toronto.com ; social media as well as our community board.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities [Elevator services, washrooms, classroom space], English School of Canada will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed in the staff room, Community board, Academic board, hallways.

Training

The English School of Canada will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained: Instructors, Administrative personnel, Management, Volunteers.

This training will be provided to staff during first day of orientation
Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • The English School of Canada’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing The English School of Canada’s goods and services (in the case that a person with a disability should be in the premises prior to unforeseen disruption to services or facilities, emergency supportive services will be contacted).

Staff will also be trained when changes are made to The English School of Canada’s accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way The English School of Canada provides goods and services to people with disabilities can follow “Student Complaint Procedure” which can be found in the orientation booklet. Individuals may also e-mail feedback at info@esc-toronto.com as well as provide feedback verbally to management. All feedback, including complaints, will be reviewed and acted upon by the School Director.

Customers can expect to hear back in 2 working days.

Notice of availability

The English School of Canada will notify the public that our policies are available upon request by posting them on The English School of Canada website.

Modifications to this or other policies

Any policy of The English School of Canada that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.